Gold-i Bolsters Product Development and Support Teams


Gold-i Bolsters Product Development and Support Teams

Gold-i has strengthened its teams by promoting Chris James to Product Development Manager and appointing Matthew Smith as Global Head of Support. Chris James now joins the Gold-i Management Team.

As Product Development Manager, Chris will have responsibility for the company’s 15 strong team of developers and QA analysts. He will report directly into CEO, Tom Higgins, and joins the Gold-i Management Team.

Chris’ promotion follows a successful three year career at Gold-i, having joined the organisation as a Quality Assurance Analyst and been promoted a number of times through to Head Analyst. 

Tom Higgins, CEO, Gold-i comments, “Chris has been an impressive employee from the outset and has been instrumental in the delivery of the Gold-i MAM Pro and Matrix products. When we were looking to appoint someone for the newly created role of Product Development Manager he was the obvious choice. He has an in-depth knowledge of our business and our product portfolio and is an invaluable member of the team.”

Chris James adds, “This is a fantastic opportunity for me. I first came across Gold-i in 2012 when I did a placement through Surrey University where I was studying Electronic Engineering and was thrilled when they offered me a full time role in 2013.

“Since joining Gold-i, the company has experienced significant growth – and this has resulted in a great opportunity for me to progress within the organisation. In my new role, I plan to create further synergies between the development and QA teams, which will put us in a stronger position moving forward as we continue to evolve into a larger organisation.”

Appointment of Matthew Smith: Global Head of Support
Gold-i is also bolstering its team with the appointment of Matthew Smith as Global Head of Support. Matthew joins the company with ten years’ experience from Fidessa, where he progressed from Support Analyst through to Help Desk Team Leader and then Service Manager for Europe. He brings a wealth of skills to Gold-i in terms of client service and has an ITIL Foundation 3.0 certification.  Matthew will report directly into Gold-i’s Operations Director, Julian Elliott.

Matthew Smith comments, “I am excited about joining Gold-i because of its fast growth and reputation for excellence in the industry. Client service has always been at the heart of the Gold-i offering and, as part of my new role, I will look at ways of continually improving our service from both our UK and Shanghai offices. I plan to introduce some of the ITIL framework and streamline some of our processes.

Gold-i is a world leading FinTech company, renowned for developing innovative software to help MetaTrader brokers to make more money, cut costs, reduce risk and differentiate from competitors.